Last updated: 9 February 2026
"Supportive management and effective safeguarding, but incomplete training on distress support and basic activities hold it back."
Safeguarding incidents had been correctly reported, recorded and investigated. We found that appropriate and timely actions had been made to reduce the risk of reoccurrence.
Staff told us about the improvements they had seen since our last inspection which included staff and people feeling more settled, changes to the medicine systems and improvements with staff communication.
There were enough staff to support people's needs.
Training records showed not all staff had completed their training in how to support people in distress, some staff had this training in progress, and some had not started this.
A staff member told us, 'The manager is approachable and treats everyone fairly, never an issue, they are supportive of developing roles and the whole service.'
People were supported by staff to pursue their individual hobbies and interests.
Not all staff finished training on supporting people in distress, so you might cover shifts without everyone fully skilled yet.
Training records showed not all staff had completed their training in how to support people in distress, some staff had this training in progress, and some had not started this.
No activities coordinator or special programmes, so the job is basic hobbies, trips and events instead of creative variety every day.
People were supported by staff to pursue their individual hobbies and interests.
AI Generated
Last inspected: July 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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