Last updated: 9 February 2026
"Welcoming culture with approachable management and good training, but basic activities and staff turnover hold it back."
The provider had effective safeguarding systems in place... Medicines were safely received, stored, administered and destroyed.
The service had a welcoming and friendly atmosphere. Staff morale was improved and the atmosphere was warm, happy and supportive.
There were always sufficient staff to meet people's needs. Staffing was provided by a consistent staff team and people we spoke with said the staff team knew people well.
Staff completed a comprehensive induction and had access to a wide range of training. They had opportunity for regular supervision and appraisal.
Staff told us they felt listened to and that the management team were approachable, one staff said, 'Management have an open door, sometimes you just need that reassurance.'
People were engaged in meaningful occupation and planned activities, outings and events were displayed in communal areas throughout the home.
Only basic activities like outings, games, and reading mentioned, no specialist programmes or coordinator to enrich the working day.
request from people who used the service to have more reading and games in their activity programme. We saw these were now in place.
Some staff turnover affecting communication at times.
Communication is sometimes not always 100% with staff turnover but if I moan and sometimes I have they look into it immediately
Some confusion over when to give as-needed medications, which was fixed on the spot.
protocols to manage the PRN (as and when required medicines) that guide staff on when they should be administered... could be improved. There was confusion over one person's protocol... the deputy manager withdrew the form straight away
AI Generated
Last inspected: February 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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