Working at Austen House

No permanent manager in post, so leadership and oversight have serious gaps.

At the time of our inspection there was not a registered manager in post.

Not enough staff at times, so people sometimes wait for help and staff feel stretched.

People and staff told us there were not always enough staff... one person told us, '... sometimes they don't [respond quickly]. It depends if they are dealing with someone else.'

Medication records have errors and gaps like missing protocols and allergy details.

Medicines were not always managed safely... Documents to help staff to administer when required 'PRN' medicines were not always in place... discrepancies between a person's allergy status on the individual's information page and the documented allergies on their medicine administration record (MAR).