Last updated: 10 February 2026
"Approachable hands-on management and positive staff culture, but basic activities and routine training hold it back."
The service had effective systems in place to protect people from abuse. Staff received training and were able to tell us what safeguarding... was.
Staff told us they enjoyed their roles. Comments included; 'I honestly can say they are such a good management structure, she is so hands-on' and 'The managers are great, and it is a nice place to work.'
There were sufficient numbers of staff employed and on duty to meet people's assessed needs. People and staff told us there were enough staff on duty to meet people's needs.
There was a system in place to monitor training and ensure it was regularly refreshed and updated, so staff were kept up to date with best practice.
Staff told us the registered manager was available and assisted them daily. They went onto say how they were approachable and listened when any concerns or ideas were raised.
There was a designated activities staff member to assist people... a range of activities supporting people with dementia. This included games but also keeping fit.
The role is mostly routine personal care with just basic activities like games and keeping fit, and they are still recruiting another activities person.
There had been some disruption to the activity programme during the COVID-19 pandemic. However, the service had a range of activities supporting people with dementia. This included games but also keeping fit. The registered manager told us they were in the process of recruiting an additional activities coordinator.
Only standard training like induction and refreshers, no specialist courses or funded qualifications for career growth.
Staff were provided with opportunities to discuss their individual work and development needs. Staff received one to one meetings... New staff shadowed experienced staff until they felt confident.
Staffing is enough to get by but staff have to cover extra hours for absences or appointments.
The staff covered additional hours, so people had staff they knew and trusted. This was to support appointments or staff absences.
AI Generated
Last inspected: May 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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