Working at Astor Hall
157 Devonport Road, Plymouth, PL1 5RB
Operated by Astor Hall Limited
26 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Approachable management and friendly supportive culture, but basic staff-led activities and extra hours to cover absences stretch the team."
Safety & Risk
8/10
✓
Medicines were audited regularly with action taken to make ongoing improvements. There were no gaps in medicines administration records (MARs).
Staff Culture
8/10
✓
Staff told us they enjoyed their roles. Comments included; 'Never worked in such a friendly supportive place' and 'Amazing management, approachable, very hands on and will work or come in if short of staff.'
Staffing Levels
6/10
✓
There were sufficient numbers of staff employed and on duty to meet people's assessed needs. People, staff and a relative told us there were enough staff on duty to meet people's needs.
Training & Dev
6/10
✓
There was a system in place to monitor training and ensure it was regularly refreshed and updated, so staff were kept up to date with best practice.
Management
8/10
✓
Staff told us the registered manager was available, assisted them daily and helped cover shifts when some staff had been off with COVID-19. They went onto say how they were approachable and listened when any concerns or ideas were raised.
Programmes
4/10
!
There had been some disruption to the activity programme during the COVID-19 pandemic. However, the service had a range of activities and these were mostly staff lead activities.
Points to consider
No dedicated activities coordinator or specialist programmes, so days are mostly routine personal care with basic staff-led activities.
the service had a range of activities and these were mostly staff lead activities.
Staff sometimes work extra hours to cover absences and appointments, which can make shifts feel a bit stretched.
The staff said they worked additional hours, so people had staff they knew and trusted. This was to support appointments or during staff absences.
Only standard training and induction with no specialist courses or funded qualifications mentioned.
Staff were provided with opportunities to discuss their individual work and development needs. Staff received one to one meetings to enable them to raise any issues and share ideas.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews