Working at Aston House

No permanent manager in post, so leadership feels unstable and oversight is lacking.

The service did not have a manager registered with the Care Quality Commission.

Many staff are overdue refresher training, so skills might not be fully up to date.

Staff had received training, but many were due for the refresher training to ensure their knowledge and practice remained up to date.

Recruitment records are incomplete with missing work histories and references for some staff.

Not all staff files contained employment histories, and references were not always obtained to ensure staff were suitable to work in the home.