Working at Aston House Care Home

The provider promoted a learning culture. Staff reported all accidents, incidents and complaints. Managers investigated these. They shared learning with staff.

Staff told us they enjoyed working at the service and were well supported. Comments from staff included, “We work as a team”, “I feel valued at work”.

There were enough staff to keep people safe and meet their needs. The provider had good staff retention.

Staff undertook a wide range of training... dementia care specialist had spent time at the service... providing guidance, support and coaching for staff.

The registered manager was a nurse and had worked at the service for many years... approachable, knowledgeable and supportive.

The provider employed staff to plan, organise and facilitate a range of social activities. We saw people enjoying these.