Working at Aston Court Care Home
Little Aston Hall Drive, Sutton Coldfield, B74 3BF
Operated by Bupa Care Homes (BNH) Limited
52 bedsNursing homes
Workplace Score
3.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.7/10
Key Finding
"Staff get good training and feel supported, but unreliable staffing with long call bell delays and high agency use, plus weak management oversight, hold it back."
Safety & Risk
4/10
!
Medicines managed safely but staffing delays posed safety risks; individual risk assessments in place, safeguarding training completed.
Staff Culture
5/10
!
Staff survey results showed some positive aspects, staff confident to raise concerns; one staff member said 'Staffing is a bit low'.
Staffing Levels
2/10
✕
Staffing did not consistently meet people's needs; high proportion of agency staff, delays in call bell response up to 14+ minutes, breach of Regulation 18.
Training & Dev
5/10
!
Per 2020 comprehensive inspection: Staff had the skills and knowledge required to support people; staff received one to one supervision.
Management
3/10
✕
Governance systems were not entirely effective as they had not identified all issues found at this inspection; registered manager in post but not available during inspection.
Programmes
3/10
✕
Per 2020 comprehensive inspection: People supported in activities of their choice including one to one time, exercise classes and entertainment; 2022 minutes noted greater range required.
Points to consider
Not enough staff so call bells take 15 to 20 minutes to answer and lots of agency workers who don't know people well.
People, relatives, and staff told us of occurrences when there was a delay in staff responding... 15 to 20 minutes... high proportion of agency staff supporting people.
Weak management oversight with repeat problems like staffing not fixed from last inspection.
Governance systems were not entirely effective as they had not identified all issues found at this inspection... remained in breach of that regulation and we found a further breach.
Only basic activities like exercise classes and entertainment with no coordinator or specialist programmes.
Per 2020: People were supported by dedicated staff who involved them in activities of their choice, this included one to one time, exercise classes and entertainment; 2022: greater range of activities was required.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews