Last updated: 9 February 2026
"Staff feel well supported by approachable managers with engaging activities and robust infection control, but irregular supervision and unclear staff retention are drawbacks."
The service had implemented robust infection prevention and control (IPC) policies and procedures. IPC practice was in line with government guidance to reduce the risk of infections spreading.
Per 2018 comprehensive inspection: Staff felt well supported by the registered manager and felt they were approachable.
Per 2018 comprehensive inspection: There were sufficient staff to meet people's needs.
Per 2018 comprehensive inspection: Staff completed a programme of training and received supervision, although the frequency of this was under review by the registered provider.
Per 2018 comprehensive inspection: Most staff felt well supported by the registered manager and the management team. They felt able to approach the registered manager and felt she listened to their views and opinions.
Per 2018 comprehensive inspection: A full activities programme was in place, this included use of various external people to engage people in activities.
Staff numbers are sufficient but no details on retention or agency use to show stable teams.
There were sufficient staff to meet people's needs.
Training covers basics and induction but supervision is not regular for all staff.
A recent audit of staff supervision meetings had found that all staff had not received supervision in line with the provider's policy.
AI Generated
Last inspected: April 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp