Working at Aster House
141 Sunderland Road, London, SE23 2PX
Operated by Aster House Healthcare Limited
12 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.2/10
Key Finding
"Strong safety practices and an open transparent culture, but staff retention and activities programmes need more development."
Safety & Risk
8/10
✓
Per 2022 targeted inspection: 'We were assured the service were following appropriate infection prevention and control procedures to keep people safe'; per 2019: 'Staff followed the safeguarding process... Medicines were administered to people as prescribed'
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: 'Staff said they were able to openly discuss issues with the staff team, registered manager... A member of staff commented, "Everything is transparent"'
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: 'The registered manager had deployed sufficient staff to support people. People confirmed and our observations showed that staff were available and flexible enough'
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: 'Staff had a programme of training... safeguarding adults, basic first aid, medicines management, mental health and infection control. Staff commented, "There is a lot of training that is really interesting"'
Management
6/10
✓
Per 2019 comprehensive inspection: Staff gave positive feedback about the registered manager. Comments included, 'I was delighted to return and work for the same manager' and 'The manager recommended I apply for a senior leader job'
Programmes
5/10
!
Per 2019 comprehensive inspection: 'There was an up to date log of all outings, trips and activities people took part in. There were photos of staff celebrating people's birthday... People were supported to have and care for pets'
Points to consider
Staffing is adequate and staff are available when needed, but no details on low staff turnover or avoiding agency workers
Per 2019 comprehensive inspection: 'The registered manager had deployed sufficient staff to support people. People confirmed and our observations showed that staff were available and flexible enough'
Some activities like outings, birthdays and pet care happen, but no dedicated activities person or special programmes to vary the daily routine
Per 2019 comprehensive inspection: 'There was an up to date log of all outings, trips and activities people took part in. There were photos of staff celebrating people's birthday... supported to have and care for pets'
Training covers basics and some mental health topics with supervision, but no funded qualifications or clear career development paths
Per 2019 comprehensive inspection: 'Staff had a programme of training... mental health and infection control. Staff commented, "There is a lot of training... I have been encouraged to do further training"'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews