Last updated: 9 February 2026
"Open inclusive culture where staff feel valued and supported, stable teams with good training, but manager delayed notifying regulator about abuse claims."
Safeguarding policy followed with staff trained to report concerns, medicines managed safely, but registered manager failed to submit notifications to CQC for abuse allegations.
Open and inclusive culture with staff feeling supported, valued, and able to speak up freely; regular supervisions and staff meetings encouraged feedback and teamwork.
Stable staff team who knew people well, enough skilled staff deployed with dependency tool, staff reported manageable workloads and enough time for personalised support.
Staff received relevant role-specific training including face-to-face sessions, Care Certificate, shadowing, and could request further development; regular supervision provided.
Dedicated registered manager with open door policy and inclusive culture, but had not submitted statutory notifications to CQC for allegations of abuse.
Full programme including virtual reality headset, interactive magic table, Alexas for music, courtyard gardening with relatives, fetes, parties, entertainment, and pet visits.
The manager forgot to tell the regulator about abuse claims right away, which was fixed late.
they had not submitted statutory notifications to CQC for allegation of abuse. The registered manager immediately submitted the notifications in retrospect
No details on long-term staff retention numbers or heavy investment in keeping the team together beyond stability.
People benefitted from a stable staff and management team who knew them well
AI Generated
Last inspected: July 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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