Working at Astell Care Centre
Wharrier Street, Newcastle Upon Tyne, NE6 3BR
Operated by Crown Care VI Limited
96 bedsNursing homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Effective oversight and strong safety practices, but no activities programme and mixed feedback on staffing levels."
Safety & Risk
7/10
✓
Processes were followed to ensure all accidents, incidents, safeguarding concerns, and complaints were appropriately investigated and actioned. Lessons were learnt to continually identify and embed good practice.
Staff Culture
6/10
✓
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events.
Staffing Levels
5/10
!
We received mixed feedback from people and relatives about whether there were sufficient staff deployed to meet people’s needs. As evidenced by the staff rota and our onsite observations staffing levels across the home were safe.
Training & Dev
6/10
✓
The provider promoted a learning culture and ensured staff had access to a wide range of training. Staff had received training which the provider deemed mandatory and specific to meet the needs of people who lived at the home.
Management
6/10
✓
The registered manager was supported in their governance procedures by a regional manager, who routinely visited the service. There was effective oversight by the provider.
Programmes
2/10
✕
No activities, engagement, or creative approaches mentioned at all in the report.
Points to consider
No activities programme or coordinator, so the role is mostly routine personal care.
No activities, engagement or creative approaches mentioned in the report.
Staffing is adequate according to rotas and observations but relatives say there is sometimes a lack of staff so personal care is delayed.
some relatives told us they felt there was a lack of staff and people’s personal care was not always attended to in a timely manner which impacted on their dignity.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews