Working at Astbury View
81 Turnberry Road, Walsall, WS3 3UB
Operated by Voyage 1 Limited
9 bedsResidential homes
Workplace Score
5.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.8/10
Key Finding
"Staff feel supported with an improved culture and good training, but staffing sickness, vacancies and management oversight gaps hold it back."
Safety & Risk
6/10
✓
People felt safe and staff had received training in how to recognise and report abuse. In general medicines were managed safely, but there were some staff signatures missing on a small number of people's records.
Staff Culture
7/10
✓
Staff felt supported and listened to. A member of staff said, 'Things have really improved since this manager came. Previously staff felt like staff were not valued or listened to. That has changed now'.
Staffing Levels
5/10
!
People told us there were enough staff to meet their needs, but the registered manager told us there had been staff sickness and a few staff vacancies with contingency plans including overtime and managers covering shifts.
Training & Dev
6/10
✓
The providers training records confirmed staff received training and refresher training. All staff we spoke with told us they received regular supervision sessions and an annual appraisal.
Management
5/10
!
Staff spoke positively of the new registered manager and the changes introduced since they had been in post, but a number of issues identified during the inspection had not been picked up by managerial observations or by in-house audits.
Programmes
6/10
✓
An activities co-ordinator was employed and worked full time. Staff told us in-house activities included painting, crafts and cooking. Records confirmed external activities including going into the community to shop, out for meals.
Points to consider
Staffing is adequate but sickness and vacancies mean staff work overtime and managers cover shifts at times.
The registered manager told us there had been staff sickness and a few staff vacancies. They described the contingency plans they had in place to cover staff sickness and leave. This included staff working overtime and managers stepping in to cover shifts.
Managers did not spot some issues during their checks, like people left alone in the lounge for nearly an hour.
For nearly an hour three people were alone in the lounge... Neither the registered manager or the deputy manager had monitored the lounge during that time to gain an oversight of what was happening.
Some medication records had missing staff signatures that were not picked up by audits.
There were some staff signatures missing on a small number of people's records going back one to two weeks. The registered manager told us they would monitor this more closely in future.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews