Last updated: 10 February 2026
"Great team spirit where staff feel valued and supported by management, but vacancies, agency staff and standard activities hold it back."
2022 targeted insp.: Assured provider met all IPC standards incl. PPE, cleaning, testing, vaccinations; manager developed local audits for improvement.
Per 2018 comp. insp.: Excellent team spirit, staff 'never felt so valued and encouraged to progress', 'love working here', 'best company ever'.
Per 2018 comp. insp.: Sufficient numbers of staff but vacancies being advertised, agency staff used to fill shifts although decreasing.
Per 2018 comp. insp.: All mandatory training up to date, number of staff held NVQs levels 2-5, formal supervision every 4-6 weeks.
Per 2018 comp. insp.: Staff were happy working at the service, thought it was managed well, felt very supported by management who acted on suggestions.
Per 2018 comp. insp.: Varied schedule with arts/crafts, quizzes, pet therapy, exercise, baking, outings, community links to schools/nurseries.
Staffing is adequate but nothing special, with vacancies and some agency workers covering shifts.
Per 2018 comprehensive inspection: there were staff vacancies and they were advertising for new staff. Where they needed additional staff to fill shifts the service employed agency staff, although the incidents where agency staff were used had decreased significantly recently.
Activities programme has variety but sticks to standard crafts, games, pets and outings with no specialist innovative approaches.
Per 2018 comprehensive inspection: Activities available inside the service included, one to one sessions, arts and crafts, exercise sessions, cinema afternoons, baking... quizzes and visiting pets/animals as therapy... outside... shopping trips... community links... brownies, children's nurseries and schools.
AI Generated
Last inspected: August 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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