Last updated: 10 February 2026
"Exceptional leadership and a proud, motivated team with innovative activities, although staff retention details are unclear."
2022: Assured provider preventing infections, using PPE effectively, accessing testing/vaccinations, managing outbreaks, up-to-date policy. Per 2018: Strong safeguarding systems/training, risk assessments, safe medicines, learning from incidents.
Per 2018: 'Staff were motivated by and proud of the home.' Strong team spirit with no hierarchy, high satisfaction, multicultural staff supported, all feel part of the team.
Per 2018: 'Care workers said staffing levels were good and they had time during their shifts to spend time talking socialising with the people using the service.' 2022: 'COVID-19 had not had a negative impact on staffing' with measures to mitigate pressures.
Per 2018: 'New staff completed an accredited induction course followed by ongoing training including annual refresher courses'; regular supervisions, observations, appraisals, 'policy of the week', tailored workshops, dementia champions.
Per 2018 comprehensive inspection: 'Service leadership was exceptional and distinctive. Leaders and the service culture they created drove and improved high-quality, person-centred care.' Registered manager hands-on with spot checks and flexible hours; staff motivated and proud.
Per 2018: Innovative activities and programmes including 'Together at 4pm' social meetings, 'resident of the day', links with L4A charity for baking, community partnerships (temples, police, fire service), festivals (Eid, Diwali), resident-led events.
Staffing is good and flexible with time to chat with residents, but no info on staff staying long-term or low agency use.
Per 2018: 'Care workers said staffing levels were good and they had time during their shifts to spend time talking socialising with the people using the service.' No mention of retention, agency, or vacancies.
AI Generated
Last inspected: February 2019
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp