Last updated: 9 February 2026
"Staff get good training for complex needs and there are usually enough staff with engaging activities, but managers are hard to contact and medicines safety issues hold it back."
The provider was in breach of the legal regulation relating to safe care and treatment. This included assessing and mitigating risks and the management of medicines.
Staff culture had been identified as an area that needed improvement in the last staff survey in 2024. There was a culture where there was limited communication between some of the houses.
People said there were enough staff to enable them to do the things they wanted. They said the only exceptions were if staff were off sick or they attended training courses.
Staff had undertaken training relating to the wide range of strengths and impairments that people with a learning disability and autistic people may have. The provider had ensured staff who supported these people had the specific training and skills to meet these people’s complex needs.
Managers were not always easy to contact and had not always responded to request for information.
People had activity schedules and their own personalised activity boards... on-site day centre which offered a range of activities including cooking, art and music. There was also a sensory room available.
Managers are hard to reach and do not always respond to requests, making oversight inconsistent.
Feedback from external professionals was that managers were not always easy to contact and had not always responded to request for information.
Medication records do not always balance and some prescribed medicines like for constipation are not given as needed.
For one of these medicines, the number of medicines leaving and being returned to the service recorded by staff consistently had not balanced... Two people had not been given their medicines as prescribed.
Staff morale varies across houses and some do not feel confident speaking up about concerns.
Staff culture had been identified as an area that needed improvement in the last staff survey in 2024... Some staff did not feel confident to follow the provider’s whistle-blowing policy.
AI Generated
Last inspected: June 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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