Working at Aspen Place
171 Comptons Lane, Horsham, RH13 6BW
Operated by Aspen Place Ltd
52 bedsNursing homes
Workplace Score
4.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.7/10
Key Finding
"Staff receive good training and feel supported by managers, but staffing shortages at busy times and few activities hold it back."
Safety & Risk
6/10
✓
People received their medicines as prescribed and medicines were managed safely. Accidents, incidents and safeguarding concerns were reported and investigated as required.
Staff Culture
6/10
✓
Staff told us the managers were consistent, supportive and encouraged them to develop in their careers. One told us, 'They are both very, very good.'
Staffing Levels
3/10
✕
There were not always enough staff to meet people's needs promptly... observations confirmed some call bells had been ringing for over 10 minutes.
Training & Dev
6/10
✓
Staff completed a rolling programme of training and were encouraged to undertake additional training to progress their career. Staff told us they felt supported, received regular supervision.
Management
4/10
!
The provider failed to assess, monitor and improve the quality and safety of the services provided including the quality of the experience of people in receiving those services. This was a breach of regulation 17 (Good governance).
Programmes
3/10
✕
Our observations showed some people had limited opportunity to partake in social activity... We did not see any activities or resources within this part of the service.
Points to consider
Staff numbers are not always enough at busy times like mornings, lunch and weekends, so call bells ring too long and the job feels rushed.
observations confirmed some call bells had been ringing for over 10 minutes... 'lunchtimes are awful.'
Very few activities especially in the dementia unit, so most of your shifts are just routine personal care.
We did not see any activities or resources within this part of the service... some people were recorded as not being offered social stimulation for up to 29 days.
Managers are approachable but their checks missed problems with staffing and person-centred care.
Monitoring audits had not always identified concerns about person centred care or the feedback from some healthcare professionals... breach of regulation 17 (Good governance)
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2022
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews