Last updated: 10 February 2026
"Proactive management and a happy staff culture, although limited activities and outdated risk assessments are major weaknesses."
Risks were reviewed monthly... however, updated information was not always transferred... some risk assessments did not contain current information, and 1 person did not have a risk assessment in place for their epilepsy.
Staff felt listened to and valued by the manager. One staff member told us, “It is an enjoyable job, I like caring for the people. It is a happy household now.”
There were sufficient staffing levels in place to meet people’s needs, although some staff and relatives felt the service would benefit from additional staff to support meaningful engagement.
Staff told us they received a thorough induction which included shadowing more experienced staff and completing multiple training courses relevant to their role. Training was followed up with checks on staff competency.
The new manager acted proactively to identify and address areas for development. They had created action plans to drive improvement of the quality of care.
staff interaction was mainly task led rather than meaningful engagement. Some people felt there could be more opportunities for how they spent their time.
No activities programme or coordinator, so the role is mostly routine personal care with task-led interactions.
staff interaction was mainly task led rather than meaningful engagement. Some people felt there could be more opportunities for how they spent their time.
Some risk assessments were outdated or missing, and medication records had gaps like unrecorded creams.
some risk assessments did not contain current information, and 1 person did not have a risk assessment in place for their epilepsy... when people were prescribed topical creams, they were not always recorded on the MAR system.
Staffing is adequate but nothing special, with some saying more staff needed for better engagement.
sufficient staffing levels in place to meet people’s needs, although some staff and relatives felt the service would benefit from additional staff to support meaningful engagement.
AI Generated
Last inspected: September 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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