Last updated: 9 February 2026
"Supportive managers and a positive culture where staff feel valued, although adequate staffing lacks retention details and training remains basic."
The service had a proactive and positive culture of safety, based on openness and honesty. They listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.
Staff told us the service was a good place to work. Comments included: “I’m treated well at work; I have no problems. We’re a good bunch, we help each other out and I like working here”, “We’re encouraged to raise anything through supervisions and appraisals”
A person told us, “If I need something, the staff never leave me waiting.” People told us “The staff are very nice, always here to help”
Staff told us about improved training they had received following our previous inspection, “We have done new training on different types of abuse.” The provider was developing a new programme to meet the training needs of staff.
Staff consistently told us they felt valued and supported by the registered managers. Comments included: “The registered managers are visible for 24 hours a day and I can even contact them when they are on holiday”, “The registered managers are very protective and helpful. Sometimes we have hard times, and they are there to help us, they are really good”
Staffing is adequate to keep people safe and meet needs but no mention of agency use, staff retention or manageable workloads for care workers.
Safe and effective staffing Score: 3 (text describes general learning culture, no specific details on levels, agency or retention)
Only standard training with recent updates on basics like safeguarding and a new programme in development, no specialist courses or funded qualifications.
developing a new programme to meet the training needs of staff
AI Generated
Last inspected: May 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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