Last updated: 10 February 2026
"Great leadership and a family-like culture where staff feel supported, but frequent staff changes and limited activities hold it back."
Medicines were managed safely by trained staff. There had been some medicine administration errors over previous months, but... improvements had been made.
We are like a family here, we all look out for each other. The staff told us they were well supported and enjoyed their jobs.
There were enough staff working at the service to meet people's needs... They do change quite frequently but always pleasant.
Staff received the training they needed... Further training and qualification was available such as NVQ's.
The registered manager is brilliant, ray of sunshine, her demeanour never changes. There is an open door policy with everyone.
People had regular goals set for them... trips out to areas of interest such as London, theme parks, and other attractions.
Staffing is adequate with enough staff on shift, but workers change quite frequently so there is some turnover.
When I go to visit, there's always plenty of staff on... They do change quite frequently but always pleasant.
Activities include trips and personal goals, but there is no activities coordinator or specialist programmes mentioned.
People had regular goals set for them, with a clear plan of how to achieve them... trips out to areas of interest such as London, theme parks.
Safety is good overall, but there were some medication errors in recent months.
There had been some medicine administration errors over previous months, but when this occurred, appropriate action was taken... and improvements had been made.
AI Generated
Last inspected: February 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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