Last updated: 9 February 2026
"Staff training and supportive culture stand out, but safeguarding failures, unsafe medicines management, and weak governance drag it down."
Safeguarding systems had not always been operated effectively and safeguarding referrals had not always been made when required. Medicines were not always managed safely.
Staff told us they felt supported in their job role. Records showed staff were supported in team meetings, supervision and appraisal meetings with managers.
There were enough staff to meet people's needs in a timely manner... Recruitment processes were in place but some required checks had not always been completed.
Training records showed staff completed a range of training relevant to people's health and care needs. Managers maintained an oversight of staff training to ensure they remained up to date.
The provider's governance systems to assess, monitor, improve and reduce risks in the service were not always effectively operated. Statutory notifications had not always been submitted and policies had not always been followed.
Other people told us how staff supported them with outings to places they liked or with activities they liked to do.
AI Generated
Last inspected: January 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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