Last updated: 9 February 2026
"Supportive management, motivated staff and strong safety practices shine, although the lack of a structured activities programme holds it back."
People felt safe; staff understood safeguarding; detailed risk assessments; medicines managed safely with no gaps in MARs, daily audits of controlled drugs.
Staff felt highly motivated; 'The manager has been supporting me... I am well motivated by him'; staff able to share ideas and felt listened to.
Staffing levels were provided in line with the support hours agreed with the placement authority and these were reviewed regularly.
Staff undertook mandatory training and refresher trainings; new staff induction included shadowing; supported to complete work-based qualifications; regular supervision and appraisals.
Staff said: 'The manager is very kind, thoughtful, considerate... 100% approachable' and 'He has a vision... receptive and very keen on improving staff and developing staff.'
People supported to pursue interests such as shopping, walks, cooking, bowling, cinema; attend further education.
No activities coordinator or structured programme, so the role involves mostly routine care with some basic outings like shopping and bowling.
People were supported to visit relatives... pursue personal interests such as shopping and going for a walk... go out bowling, cinema, shopping for clothes. I do like cooking.
Staffing is adequate and matches assessed needs but nothing special, with no details on retention or agency use.
Staffing levels were provided in line with the support hours agreed with the placement authority and these were determined by the assessed needs of people... reviewed regularly.
Only standard mandatory training and basic induction, no specialist courses or funded qualifications mentioned.
Staff undertook mandatory training and refresher trainings in topics and subjects relevant to their roles. New staff had undertaken the provider's induction... Staff were supported and encouraged to complete work-based qualifications.
AI Generated
Last inspected: October 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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