Last updated: 9 February 2026
"Staff feel supported by an approachable senior team and enjoy a positive culture, but basic activities without a dedicated coordinator hold it back."
Medicines administered safely by trained staff; risks assessed and incidents analysed; staff knew how to report safeguarding concerns.
Staff spoke positively: 'I love working here, the best thing about working here is everything'; positive and open culture described.
There were enough staff deployed to meet the needs of people using the service; staff said 'I feel we have enough staff on duty each shift'.
Staff received induction, Care Certificate, and training in safeguarding, moving and handling, dementia; supervisions and appraisals carried out.
Staff felt supported by the senior team and described the registered manager as approachable with regular meetings.
Staff engaging in drawing, reading, music, cards, quiz; in process of recruiting activity coordinator.
No activities coordinator in place yet, so mostly basic games like quizzes and music led by care staff with little variety.
The registered manager told us they were in the process of recruiting a new activity coordinator who would oversee and plan day to activities within the service.
Only standard training like Care Certificate and basic dementia courses, no specialist development or funded qualifications.
Staff had completed training in safeguarding, moving and handling, fire safety, nutrition and hydration and dementia as an example. We saw staff had completed the Care Certificate.
Staffing levels are adequate with enough on shifts, but nothing special like minimal agency or long team stability mentioned.
Relatives told us there were sufficient staff numbers on duty. Staff comments included, 'There are more permanent staff now,' 'I feel I always have enough staff on duty to work with.'
AI Generated
Last inspected: April 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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