Last updated: 9 February 2026
"Approachable management and a supportive team culture, although recruitment records miss employment gap explanations and as-needed medicine plans lack personalisation."
Medicines were managed safely but PRN protocols were not personalised and two recruitment records lacked explanations for employment gaps.
One member of staff said, 'We are a good team and support each other. We work together to make people happy.'
All staff we spoke with said they felt there was enough of them on duty. One member of staff said, 'Usually, we have really, really good staffing levels'
The training records showed that most staff were up to date with their training and the registered manager was making arrangements for the two staff who needed updating on their fire training.
People, relatives and staff said the registered manager was approachable and made themselves available to speak with them.
People continued to be supported to participate in various activities, organised by an activities coordinator and assistants, seven days a week including outside entertainers and local nursery visits.
Recruitment checks were done but some staff files missed explanations for gaps in their work history.
Two of the records we looked at did not provide an explanation for a gap in employment, the registered manager agreed to follow this up with the staff concerned.
Training covers most basics but a couple of staff needed fire training updates and no specialist courses mentioned.
The training records showed that most staff were up to date with their training and the registered manager was making arrangements for the two staff who needed updating on their fire training.
As-needed medication plans were not fully personalised for residents.
People were prescribed additional medicines on an 'as required' (PRN) basis. Although there were PRN protocols in place, these were not personalised.
AI Generated
Last inspected: March 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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