Last updated: 9 February 2026
"Supportive hands-on managers and a happy valued staff culture, but gaps in staff retention and creative activity programmes."
2020 targeted IPC inspection: We were assured that the provider was accessing testing for people and staff, using PPE effectively and safely, and had an up to date infection prevention and control policy. Per 2019: Medicines were managed safely with accurate records and regular audits.
Per 2019 comprehensive inspection: Staff also told us that they felt very supported and listened to by the registered manager. A staff member said, 'I'm supported very well here. I am very happy here and love my job.'
Per 2019 comprehensive inspection: Enough staff were employed to meet people's needs. A dependency tool was used to determine the correct number of staff needed, each shift.
Per 2019 comprehensive inspection: Staff confirmed they received lots of training and could always ask for other courses that were relevant to gain further knowledge. Regular staff meetings and supervision sessions enabled staff to discuss any issues.
Per 2019 comprehensive inspection: The registered manager and deputy manager worked shifts alongside staff so that they knew first-hand how well staff worked. Staff felt very supported and listened to by the registered manager.
Per 2019 comprehensive inspection: People enjoyed a wide range of activities in the community and within the service. We spoke with the activities co-ordinator. People said, 'I love a good old sing song when we have musical entertainers come and I very much enjoy the arts and craft sessions.'
Staff numbers meet needs and call bells get answered promptly, but no info on agency use or staff staying long-term for stable teams.
Per 2019 comprehensive inspection: Enough staff were employed to meet people's needs. People had no concerns about staffing levels. 'Staff usually come quickly when I use my bell.'
Staff get regular training and can ask for more courses, but nothing on specialist qualifications or career progression funded.
Per 2019 comprehensive inspection: Training courses and development opportunities were undertaken so that staff had the knowledge and skills to look after people well. Staff confirmed they received lots of training and could always ask for other courses.
Varied basic activities like arts, crafts, sing-songs and outings run by a coordinator, but no specialist programmes to make days more creative.
Per 2019 comprehensive inspection: People enjoyed a wide range of activities... 'I love a good old sing song when we have musical entertainers come and I very much enjoy the arts and craft sessions.' The registered manager said they supported people to go into the community.
AI Generated
Last inspected: August 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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