Working at Askham Hall

The home felt calm and relaxed. Staff said there was a proactive culture of safety, in which concerns about safety were listened to and acted upon. People confirmed that if they had any concerns, they felt confident to raise them with the staff or a manager.

We observed there were enough staff to meet people’s needs. There were sufficient staff to meet people’s needs when they required staff company or support. Effective systems were in place to ensure safe staffing levels were maintained.

Staff told us they received a thorough and in-depth induction prior to working alone with people. They completed a range of training to give them the skills and knowledge to support people, this included completing qualifications in health and social care. Staff received the support they needed to deliver safe care. This included supervision, appraisal and support to develop.

One staff member said, '[The manager] is so brilliant, she listens to what you are saying. We can ask questions multiple times and double checks things.'