Working at Ashwood Place
Sunnyside Close, Hitchin, SG4 9JG
Operated by Caretech Community Services (No.2) Limited
8 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Approachable and supportive management creates an open culture, but agency staff use and cleaning issues like the sensory room hold it back."
Safety & Risk
6/10
✓
We were somewhat assured... because the sensory room required deep cleaning and external areas of the home required cleaning to clear rubbish. (2022 targeted inspection)
Staff Culture
7/10
✓
There was an open culture in the home... Feedback about the registered manager and staff team was positive. Staff were clear about their roles and the management team engaged well. Per 2019 comprehensive inspection.
Staffing Levels
6/10
✓
People told us that they felt there were enough staff to meet their needs. Staff said there were enough staff... Per 2019 comprehensive inspection.
Training & Dev
6/10
✓
Staff had received training and they told us they felt equipped to carry out their role. Staff said they felt supported and had one to one supervision meetings. Per 2019 comprehensive inspection.
Management
8/10
✓
Staff told us that the management team were very approachable and supportive. One staff member said, '[Registered manager] is always around, you can talk to him, he's on the ball.' Per 2019 comprehensive inspection.
Programmes
6/10
✓
Everyone had individual activity planners displayed... Tovertafel table which projected games... people were getting out more. Per 2019 comprehensive inspection.
Points to consider
Staffing levels are adequate but they use some agency workers.
We spoke with... three members of staff, one of which was an agency staff member who worked at the home regularly. Per 2019 comprehensive inspection.
Only standard training and induction with supervision, no specialist courses or funded qualifications.
Staff told us that they completed an induction and shadow shifts before starting work on their own. Per 2019 comprehensive inspection.
Varied activities planned but no dedicated coordinator or staff trained in specialist therapies.
There were activities going on during the inspection... Tovertafel table... individual activity planners. Per 2019 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews