Working at Ashwood House - Norwich

Staff were clear on what constitutes a safeguarding and were clear on what actions to take to keep people safe. Where incidents had occurred these had been analysed by the registered manager to identify any themes or trends.

Staff spoken to reflected on the positive changes that have now taken place at the service and that they were proud to work for this service now.

We observed sufficient staff being deployed on the days of our inspections, as well as consistent staffing levels on the staff rota's we reviewed. Staff told us they felt there were enough staff each day to safely support people.

Staff had completed a variety of training courses and had the knowledge and ability to support people safely with varying support requirements.

Leadership at the service had now become imbedded and ensured staff were clear on their expectations. People knew who the manager was and was happy engaging with them and would seek them out if they had a concern.