Last updated: 9 February 2026
"Staff feel supported by the manager in a positive culture with good safety, but no activities or engagement programmes is a major drawback."
People were protected from the risks of abuse and neglect, as staff were trained to identify signs and were clear of their roles. Risk assessments were completed and medicines managed safely.
There was a positive and open culture at the service. Staff told us they felt supported by the registered manager.
The provider ensured there were sufficient numbers of suitable staff.
The service ensured staff received appropriate training to help carry out their role effectively. Training records showed staff received training in first aid, Mental Capacity Act, food hygiene, infection control and safeguarding.
Staff told us they felt supported by the registered manager. Staff were able to contact the registered manager for advice when required.
No activities, engagement programmes, creative approaches, or activities coordinator mentioned in the report.
No activities programme or coordinator, so the role is mostly routine personal care.
No activities, engagement programmes, or creative approaches mentioned; report describes routine support like risk assessments, medicines, and daily assistance.
Staffing is adequate but nothing special, no details on low agency use or good staff retention.
The provider ensured there were sufficient numbers of suitable staff.
Only standard mandatory training like first aid and safeguarding, no specialist courses or funded qualifications.
Training records showed staff received training in first aid, Mental Capacity Act, food hygiene, infection control and safeguarding.
AI Generated
Last inspected: November 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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