Working at Ashwood House Limited (Ilford)
23 Mansfield Road, Ilford, IG1 3BA
Operated by Ashwood House Limited
17 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Supportive senior staff and a positive culture with strong safety practices, although unclear staff retention and basic training are drawbacks."
Safety & Risk
8/10
✓
Systems and processes were in place to protect people from the risk of abuse... Risk assessments were person-centred... Accidents and incidents were reviewed so learning could be made... Medicines managed safely with accurate electronic records.
Staff Culture
7/10
✓
The provider promoted a positive culture that was open and inclusive. Staff and people spoke positively about the senior staff... 'They [senior staff] are really supportive... they listen.' Monthly staff and residents meetings.
Staffing Levels
6/10
✓
There were enough staff working at the service to meet people's needs... A member of staff said, 'The workload is manageable, we have time to spend with the residents.' We observed staff were unhurried.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Staff had access to on-going training including mandatory topics; new staff complete Care Certificate induction; regular one-to-one supervision meetings.
Management
7/10
✓
A member of staff said, 'They [senior staff] are really supportive. [Deputy manager] is very nice, they listen. They will have a meeting with me to see how they can support me.'
Programmes
6/10
✓
Per 2018 comprehensive inspection: Activities coordinator employed who plans varied activities with people including day trips, cinema, bowling, cafes, annual holiday, community networks.
Points to consider
Staff numbers are fine and you have time with residents, but no word on how many staff stick around long-term or if they use agency workers.
There were enough staff working at the service to meet people's needs. Staff told us they had enough time... 'The workload is manageable...'
Just basic mandatory training and new staff induction, nothing extra like specialist courses.
Per 2018 comprehensive inspection: 'We have mandatory training that every staff member has to complete... New staff undertook an induction programme which included completing the Care Certificate.'
Varied outings and trips with an activities coordinator sound good, but no special creative programmes to mix up the day.
Per 2018 comprehensive inspection: An activities coordinator was employed... supported with community activities such as day trips, the cinema, bowling and cafes.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews