Last updated: 10 February 2026
"Staff feel valued in a family-like culture with supportive management and stable teams, but basic activities and standard training hold it back."
People felt safe; appropriate recruitment checks; safeguarding processes organised and transparent; medicines managed safely with consistent records; personalised up-to-date risk assessments.
Staff said: 'It's the nicest place I have ever worked. It's a home, a proper family home', 'I love working here. I have been here 20+ years', 'I am proud to work here' and felt listened to and valued.
Sufficient numbers of staff with many occasions more than minimum required; flexible rotas increased for appointments and trips; consistent team with many long-serving staff.
New staff induction aligned with care certificate; all staff completed regular online e-learning (elfy); quarterly supervision and annual appraisals.
Staff said: 'There is an open culture, the registered manager's door is never shut. I can't fault them, they will drop everything to support us. The management couldn't be more supportive. They are there for you in an emergency and very approachable.'
Afternoon activities, organised trips, themed evenings like Strictly Come Dancing with ice cream, and encouragement for daily living tasks like making drinks and shopping.
No dedicated activities coordinator or specialist programmes, so the role involves mostly routine care with just basic outings and themed evenings.
People accessed the community independently and there were afternoon activities and organised trips people participated in.
Only standard online training and basic inductions, no specialist courses or funded qualifications for career development.
All staff completed regular online training through e-learning for you (elfy). New staff received an induction which was aligned with the care certificate.
AI Generated
Last inspected: November 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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