Last updated: 10 February 2026
"Respected leadership and family-like culture among staff, but staffing lacks strong retention, standard training and basic activities hold it back."
Medicines were managed safely. The provider had carried regular medicine audits with actions derived from them to improve medicine management at the home.
There was a positive culture and the staff enjoyed working at the service. Staff explained they enjoyed working at the service with many of them describing the atmosphere as like a 'family.'
There were enough staff to meet people's needs and keep them safe. The staff explained they felt there were enough of them and they did not feel rushed.
People were cared for by staff who were well supported, trained and supervised. The provider employed an 'area trainer' who worked with Ashwood Care Centre and two other Bondcare homes to assess training needs and provide training for staff.
People using the service, visitors and staff knew and respected the registered manager. They felt able to discuss any concerns and felt these would be investigated and addressed.
There were activity coordinators who planned and supported different activities. People using the service told us they were happy with this, and we saw people engaging in different activities during our inspection.
Staffing is enough to keep things safe without rushing, but nothing special like low staff turnover or no agency use.
There were enough staff to meet people's needs and keep them safe. The staff explained they felt there were enough of them and they did not feel rushed.
Only standard training and inductions in place, no specialist courses or funded qualifications for career growth.
New staff completed a range of face to face and online training. They undertook inductions where they were assessed, and their knowledge and skills were tested.
Activities coordinator runs regular events and outings, but no specialist programmes or creative innovations to make the job more varied.
There were activity coordinators who planned and supported different activities. Prior to the COVID-19 pandemic, there were good links with the local community including schools, colleges, religious groups and visiting entertainers.
AI Generated
Last inspected: July 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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