Last updated: 10 February 2026
"Staff feel respected and supported in a friendly culture with strong safety practices, but agency staff cover a night vacancy and lack recovery training hold it back."
Staff assessed and managed risks to patients and themselves well. Staff understood how to protect patients from abuse and the provider worked well with other agencies to do so. The provider managed patient safety incidents well.
Staff felt respected, supported, and valued. Staff told us the culture was more friendly, supportive, with everyone supporting each other. The attitude was very much ‘can do’.
The service had low vacancy rates, with one qualified nurse vacancy for the night shift. This was a long-standing vacancy at the service, the manager has been actively working with the recruitment agency to fill this post. This vacancy has been covered by using agency staff.
Staff had completed and kept up to date with their mandatory training. At the time of the inspection the service had a compliance rate of 97%. However, from the evidence reviewed, we did not see they routinely trained staff in rehabilitation/recovery orientated practice.
Leaders had the skills, knowledge, and experience to perform their roles. They had a good understanding of the services they managed and were visible in the service and approachable for patients and staff. Staff told us working relationships were in a far better place than before.
The service had an activity co-ordinator... Patients were able to engage in life skills and education and supported to access social, cultural and leisure activities such as attending the local gym, swimming, and local groups.
One night nurse vacancy covered by agency staff, so some shifts have temps instead of the regular team.
one qualified nurse vacancy for the night shift. This was a long-standing vacancy... covered by using agency staff.
No routine staff training in recovery-oriented practice, just standard mandatory and some specialist courses.
from the evidence reviewed, we did not see they routinely trained staff in rehabilitation/recovery orientated practice.
Activities are regular group sessions and community outings with a coordinator, but nothing innovative or award-winning to make the job more varied.
Patients were able to engage in life skills and education and supported to access social, cultural and leisure activities such as attending the local gym, swimming, and local groups.
AI Generated
Last inspected: October 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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