Working at Ashville House
Fairfield Road, Downham Market, PE38 9ET
Operated by F.J.J. Healthcare Limited
51 bedsResidential homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.4/10
Key Finding
"Good training including supervisions, high staff morale and engaging activities, but weak management oversight of risks and poor safety record analysis."
Safety & Risk
4/10
!
There were records of incidents, accidents and falls but the information was not fully collated, showing the level of impact or lessons learnt.
Staff Culture
6/10
✓
Staff morale was high and we observed a positive environment to live and work.
Staffing Levels
5/10
!
Some people told us however staff were sometimes rushed and call bells not always answered quickly at busier times of the day.
Training & Dev
7/10
✓
Staff had completed dementia training and end of life care. Staff told us they had a supervision of their performance bi-monthly.
Management
4/10
!
we found not all risks had been clearly identified and reduced and there were concerns about management oversight of this.
Programmes
6/10
✓
The activities coordinator does exercises with us 3 times a week and I join in with most things... regular outings to Kings Lynn for shopping, garden centre, lambing farm, sea side.
Points to consider
Manager is in place but oversight of risks and records is not strong enough.
there were concerns about management oversight of this.
Staffing is adequate but staff get rushed and call bells take time during busy periods.
staff were sometimes rushed and call bells not always answered quickly at busier times of the day.
Safety records for falls and nutrition are not fully analysed to spot patterns or learn lessons.
the information was not fully collated, showing the level of impact or lessons learnt.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
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