Working at Ashview

The system for managing and recording of safeguarding concerns had been improved and was now detailed and robust. Medicines administration was managed safely by competent and trained staff.

One staff member said, “We are a really good team now and have worked hard to make things better for everyone.” Another told us, “The manager has made such a difference. Morale is good and my role and responsibility is clear.”

Agency staff were no longer used. Staff told us staffing in the service had improved since the last inspection and had the time and the skills to meet people’s needs and promote independence.

There was a new manager employed since the last inspection. We found them to be a capable, compassionate, knowledgeable and inclusive leader and role model. They were well respected by people, family members and staff who found them approachable, communicative and transparent.