Last updated: 10 February 2026
"Supportive management and positive culture, but limited activities programme and basic outings hold it back."
This inspection did not cover the key question 'Is the service Safe', therefore no findings on safeguarding, risk management, medicines or incidents.
The staff team spoke of a positive culture at the service and said they enjoyed their roles. Staff told us they felt comfortable sharing their views.
Staffing levels have improved and this has made a big difference. There is good team work and we communicate well.
Staff told us they received the appropriate training and induction to meet the needs of the people they supported. A training matrix was in place. Staff supervision and appraisal took place.
There is an open door policy at the home and I find the manager approachable. The manager is supportive and visits the unit quite a lot.
People had been able to celebrate wedding anniversaries at the home and attend football matches with staff at Wigan Athletic. The home also had a number of links in the local community, for example dementia cafes.
Only basic outings and events like football matches and anniversaries, no regular activities programme or coordinator to vary the job.
People had been able to celebrate wedding anniversaries at the home and attend football matches with staff at Wigan Athletic.
Staff numbers are adequate now after improvements, but no info on low agency use or long-term team stability.
Staffing levels have improved and this has made a big difference.
Just standard training and induction, no specialist courses or funded qualifications for career growth.
We use the internal training system known as touch stone. There is enough support and training available. A training matrix was in place.
AI Generated
Last inspected: April 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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