Last updated: 10 February 2026
"Hands-on managers and a supportive culture make staff feel valued and safe, but activities and training lack innovations and specialist courses."
The provider had a proactive and positive culture of safety... Systems were in place to protect people from risk of abuse. Risks to people’s safety and wellbeing were managed well... Medicines were managed safely... Managers undertook regular competency checks.
Staff were valued and supported with their learning, development and wellbeing. There was a culture of learning, inclusivity and partnership working... Staff told us managers were approachable and supportive... I feel our managers are very supportive. It’s very easy to speak with managers.
The provider made sure there were enough qualified, skilled and experienced staff... People told us there were enough staff to meet their needs... It is well staffed across the board…we see mainly the same staff regularly, with some recent additions.
Staff received regular and relevant training to help them meet the range of people’s needs. They were supported to continuously learn and improve in their roles through supervision and appraisal of their work performance.
Managers led effectively. People, staff and healthcare partners spoke highly... [Registered manager] is very involved... very hands on approach. The deputy manager also follows this approach. They motivate, are responsive and very easy to communicate with.
People took part in a range of activities and events at the service, designed to meet their individual needs... [Family member] does some of the activities. They have done painting, cooking and exercise classes.
Staff numbers meet needs with familiar faces for consistency, but no details on low agency use or easy workloads.
I would say that there are enough, both day and evening. You are familiar with whom everyone is, so I think the consistency is there.”
Regular training and supervisions keep skills up to date, but no specialist courses or funded qualifications.
Staff received regular and relevant training... refresher training at regular intervals... supported to continuously learn... through supervision and appraisal.”
You run activities like painting, cooking, and exercise classes, but no special programmes or creative innovations.
They have done painting, cooking and exercise classes…sometimes [family member] just likes to be in their room listening to music, and the carers... have a little dance.”
AI Generated
Last inspected: October 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp