Working at Ashton Lodge of Sunbury-on-Thames

People received safe care provided by appropriately trained and supported staff. Staff knew how to recognise and report safeguarding concerns. Risk assessments contained the required information and there were sufficient staff to meet people’s needs.

Staff felt valued, respected, supported and involved in the service. Staff told us management were approachable, and they felt encouraged to speak up when needed and felt able to contribute to staff meetings.

We observed there were sufficient staff deployed, and staff responded to people’s needs in a timely way during our site visits. People and their relatives told us there were sufficient staff and they generally did not have to wait long for help.

Staff felt valued, respected, supported and involved in the service. Staff told us management were approachable, and they felt encouraged to speak up when needed and felt able to contribute to staff meetings.

People told us they had access to a range of activities which included going to local places of worship and they were encouraged by staff to take part whilst respecting their wishes if they chose to decline. Other activities were available daily and there was a timetable which was shared with people.