Working at Ashton Lodge

Care staff had a good understanding about the potential signs of abuse and what they must do about this. The registered and deputy manager ensured people had appropriate risk assessments in place.

Staff felt supported and listened to. Staff told us they were confident with raising issues and when they did, they were listened to and changes were made.

We observed there was sufficient staff. We also saw staff spending time and chatting with people. People's relatives told us there was enough staff.

Per 2020 comprehensive inspection: Staff spoke positively about their inductions to their work and their training. Staff had up to date training. Staff had received regular supervisions.

Staff said they were supported to do their jobs, with regular supervisions, meetings and daily hand overs which were helpful. Managers were present in the home and did not spend all their time in the office.

The registered manager, deputy manager and activity coordinators made efforts to promote people's interests... Regular internal events were now the norm, including outings in small groups... Creative one to one time was also given to people living with advanced dementia.