Working at Ashton Lane

Medicines records have errors and thickening powder for drinks isn't always recorded, risking people not getting meds when needed or choking.

Effective systems to ensure people's medicines records were accurate were not in place. Records for adding thickening powder to drinks, for people who have difficulty swallowing, were not always completed.

Quality checks and audits are weak because they missed problems with medicines records.

Audits had failed to pick up the shortfalls in medicines records identified during the inspection. The quality assurance system was not robust.

Staffing is adequate and safe but nothing special, with no info on low agency use or strong team stability.

Staffing levels were safe. There were enough staff to meet people's needs.