Working at Ashton House
Bolnore Road, Haywards Heath, RH16 4BX
Operated by Ashton Care Homes Limited
100 bedsNursing homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.5/10
Key Finding
"Staff receive strong training and supervision in a happy supportive culture, but managers' checks missed safety shortfalls like incorrect mattress settings and missing night repositioning records."
Safety & Risk
5/10
!
We found six air flow mattresses set incorrectly... no record of those people being repositioned between 9pm and 7am... recommend that advice is sought... medicines given covertly... minor improvements to... PRN medicines.
Staff Culture
6/10
✓
There was a happy workplace culture and staff we spoke with provided positive feedback and told us they were proud of the service and enjoyed their work... 'It's a great place to work,' and 'Very supportive'
Staffing Levels
5/10
!
Staff told us, 'We have enough staff, it can be busy but we help each other,' and 'The staffing is good, the managers will help out as well.'
Training & Dev
7/10
✓
Staff training records... confirmed that staff had been supported to gain the Health and Social Care diploma... specific training such as understanding dementia, catheter care, epilepsy... regular supervision.
Management
4/10
!
the systems had not identified some of the shortfalls we found. For example... six air flow mattresses set incorrectly... no record of those people being repositioned between 9pm and 7am.
Programmes
6/10
✓
People and relatives... impressed with the range of activities... activity co-ordinators... flower arranging, visits from exotic pets, cooking sessions and arts and crafts... IPad with people who lived with dementia... scrabble and sudoku.
Points to consider
Managers checks missed care issues like wrong pressure mattress settings and missing night turn records.
the systems had not identified some of the shortfalls we found. For example... six air flow mattresses set incorrectly... no record of those people being repositioned between 9pm and 7am.
Some safety records had gaps like wrong mattress settings and no night repositioning checks.
We found six air flow mattresses set incorrectly... Records confirmed these were undertaken during the day but there was no record of those people being repositioned between 9pm and 7am.
Staffing levels are enough but get busy at times with team helping each other out.
Staff told us, 'We have enough staff, it can be busy but we help each other'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews