Working at Ashton Court Residential Home

Big gaps in staff training with most missing end of life care, wound care, and falls prevention courses.

88 percent of staff had not completed end of life training, 75 percent of the staff had not completed tissue viability training and 58 percent of the staff had not completed falls awareness training

Medicines handling has mistakes like wrong stock counts and unlabelled bottles, putting people at risk.

stock balance of 7 injections. However, in the medicines box there was 8 injections... Opened liquid medications... had not always been labelled with the date they were opened

New managers are liked by staff but oversight is weak with missing audits and unreported incidents between residents.

limited number of routine audits being completed... three incidents where service users had been in a verbal or physical altercation with each other... due to poor oversight processes these incidents had not yet been recognised