Last updated: 9 February 2026
"Staff feel supported by the current management team with enough staffing, but big gaps in training and poor medicines management put people at risk."
Medicines were poorly managed and this placed people at risk of harm... 3 incidents where people living at the service had physically threatened, or physically hit another person... no investigations or referrals had yet occurred
Staff spoke highly of the current management team and the impact they were having on the service. One staff member said 'Things are getting good now... I'm reassured by the current management team'
There were enough staff to support people with their needs... On occasion, the service did employ agency staff. People told us that the agency staff were not as good quality as the permanent staff
88 percent of staff had not completed end of life training, 75 percent of the staff had not completed tissue viability training and 58 percent of the staff had not completed falls awareness training
Staff spoke highly of the current management team... 'Things are getting good now... reassured by the current management team'... but 'limited number of routine audits being completed... poor oversight processes'
Big gaps in staff training with most missing end of life care, wound care, and falls prevention courses.
88 percent of staff had not completed end of life training, 75 percent of the staff had not completed tissue viability training and 58 percent of the staff had not completed falls awareness training
Medicines handling has mistakes like wrong stock counts and unlabelled bottles, putting people at risk.
stock balance of 7 injections. However, in the medicines box there was 8 injections... Opened liquid medications... had not always been labelled with the date they were opened
New managers are liked by staff but oversight is weak with missing audits and unreported incidents between residents.
limited number of routine audits being completed... three incidents where service users had been in a verbal or physical altercation with each other... due to poor oversight processes these incidents had not yet been recognised
AI Generated
Last inspected: June 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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