Last updated: 10 February 2026
"Approachable supportive management fosters positive culture and strong safety, but staffing lacks low turnover and activities miss a dedicated coordinator."
There was a nominated safeguarding ambassador... Systems were in place to identify and reduce the risks... Medicines were managed safely... The provider had recently introduced a team briefing/de-escalation process for staff called a 'team huddle'.
Staff told us that they had a voice at meetings and the registered manager listened to them. One member of staff said, 'We hear nothing negative, all feedback is positive... Good place to live and work.'
We found that there were sufficient numbers of staff employed to meet peoples' individual needs and keep them safe.
Staff attended mandatory training such as fire safety, food hygiene and safe moving and handling. In addition, staff were provided with training relevant to their roles and individual needs of the people in their care. We looked at supervision and appraisal records for three members of staff.
The registered manager was approachable and had made significant improvements to the overall quality of the service. Staff told us that the registered manager was approachable and supportive.
People took part in a range of activities and pastimes of their choice... such as cinema visits, gardening, swimming and horse riding... Most evenings people attended the 'Gateway Club'.
Staffing is adequate to meet needs, but no details on low turnover or minimal agency use to make workloads always unhurried.
We found that there were sufficient numbers of staff employed to meet peoples' individual needs and keep them safe.
Varied activities like gardening, outings and clubs are in place, but no dedicated coordinator or specialist programmes mentioned.
People took part in a range of activities and pastimes of their choice... gardening, swimming, horse riding... Gateway Club.
AI Generated
Last inspected: June 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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