Working at Ashness View

Robust risk assessments were in place... Medicines were managed safely... There was a clear process in place to safeguard people from the risk of abuse. Audits of medicines were carried out regularly.

Staff felt respected, supported, and valued by senior staff, which supported a positive and improvement-driven culture. One staff member said, 'Yes, I feel supported get enough training... We can speak up when we need to, no concerns.'

The service had enough staff, including for one-to-one support for people to take part in activities and visits how and when they wanted. The numbers and skills of staff matched the needs of people using the service.

Staff told us they were well trained and well supported in their role. Staff had training and their competency checked on a regular basis.

Management were visible in the service, approachable and took a genuine interest in what people, staff, family, advocates and other professionals had to say. Staff felt respected, supported, and valued by senior staff.