Working at Ashmill Residential Care Home
141 Millfield Road, Birmingham, B20 1EA
Operated by Care and Resolve Limited
19 bedsResidential homesHomecare agencies
Workplace Score
4.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.9/10
Key Finding
"Staff feel supported with good training, but weak management systems and medicines record gaps need fixing."
Safety & Risk
4/10
!
Per 2020 comprehensive inspection: Medicines issues including not recording variable doses given and gap in fridge temperature monitoring records.
Staff Culture
6/10
✓
Per 2020 comprehensive inspection: Most staff felt supported, manager approachable per relatives and majority of staff.
Staffing Levels
5/10
!
Per 2020 comprehensive inspection: Mixed response about staffing levels, some felt sufficient others needed more; busy mornings without cleaner, less agency use.
Training & Dev
6/10
✓
Per 2020 comprehensive inspection: Staff complimentary about training quality, induction supported, system for regular supervision and refreshers in place.
Management
3/10
✕
Per 2020 comprehensive inspection: Improvements were needed to ensure the systems in place for monitoring the service were fully effective; breach of Regulation 17 Good Governance.
Programmes
4/10
!
Per 2020 comprehensive inspection: People enjoyed activities like outings shopping, bowling; some wanted more outings, plans sometimes cancelled due to staff.
Points to consider
Managers do not have strong systems to spot and fix problems ahead of time, leading to repeated gaps in records.
There were insufficient systems in place to monitor and improve the quality of the service. This was a breach of Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Staffing is okay but mornings are hectic without a cleaner or laundry help, and some say they need more staff.
People and relatives gave us a mixed response about staffing levels... 'It is busy in the morning, the routine is hectic as we don't have a cleaner in post. We also do the laundry.'
Medication records have gaps like not noting how many tablets were given and missing fridge temperature checks.
Staff were not recording how many tablets were given. ... gap in the records for monitoring the temperature of the medicines fridge.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2020
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews