Last updated: 9 February 2026
"Staff and relatives praise the approachable supportive manager and happy team spirit, but occasional waits for help and minor medicines record errors hold it back."
2021: Assured provider managed infection prevention effectively; 2018: Minor medicines issues (allergies not on one MAR, liquid not dated) addressed immediately.
Per 2018 comprehensive inspection: Staff happy working at home, work as team, well supported by approachable manager.
Per 2018: People and relatives told us there were always enough staff; 2021: sufficient staff to provide continuity of support.
Per 2018 comprehensive inspection: Staff completed thorough induction, training updated regularly, regular supervision, felt well trained.
Per 2018 comprehensive inspection: Relatives and staff were happy with how the service was being managed. They found the registered manager approachable and supportive.
Per 2018 comprehensive inspection: Variety of activities including armchair exercises, bingo, reflexology, arts and crafts, trips, festivals, aromatherapy.
Staffing is adequate but residents sometimes wait for help on occasion.
I've waited for staff to help me on the odd occasion but it's mostly ok
Only standard training and induction with no specialist courses or funded qualifications.
Records showed that staff completed a thorough induction when they joined the service and their training was updated regularly
Medication records had minor errors like missing allergy info and undated liquids.
One person's allergies had not been recorded on the Medication Administration Record (MAR) and one person's liquid medication had not been dated upon opening
AI Generated
Last inspected: May 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp