Working at Ashmead Care Centre

People had any risks to them regularly assessed and reviewed... Any accidents, incidents and safeguarding concerns were reported, investigated and recorded... Trained staff safely administered medicines.

The home had a management and leadership team that was transparent with a culture of openness, positivity and honesty... People and their relatives said that the Ashmead Care Centre was a safe place to live and staff told us it was a safe place to work.

There were enough appropriately recruited staff to meet people's needs... One staff member said they would welcome an additional carer on each shift saying, 'The ratios are calculated as sufficient but there's so much to do.'

Staff were trained to identify abuse... Trained staff safely administered medicines... Staff had infection control and food hygiene training... Per 2019 comprehensive inspection: Records showed recent training including dementia and mental health awareness, comprehensive induction.

The registered manager and staff at all levels of seniority made themselves available... 'The [registered] manager is very good. What she says, she does.' A staff member said, 'I can talk to the managers here. They are very open, and I feel comfortable raising any issues.'