Last updated: 9 February 2026
"Supportive management, positive team culture and good training, but unclear staff retention and activities without a dedicated lead."
We were assured that the provider was using PPE effectively and safely, preventing infection outbreaks, and provider had up to date infection prevention policy (2021); robust recruitment, safe medicines with audits, safeguarding training (per 2018)
There was an open, transparent and inclusive culture at the service. Staff told us they felt well supported by the management team and 'We work together as a team... They become like second family.' (Per 2018 comprehensive inspection)
There was adequate staff deployed with the right skills and experience to meet people's needs safely. Staff rotas we reviewed confirmed there were enough staff to meet people's needs safely. (Per 2018 comprehensive inspection)
Staff completed induction, further training including specialist Dementia Tour training, regular updates, and received regular supervisions with their line manager. (Per 2018 comprehensive inspection)
Staff told us 'The management are very supportive. They are always about and we are encouraged to speak up and they always ask how you are.' Clear management structure with registered manager, deputy and assistant manager. (Per 2018 comprehensive inspection)
Activities include singing/dancing, sherry club, nursery children visits, mini bus trips, shopping, biscuit baking, nails and hand massage, poetry reading, musical quiz, guest piano player, bingo, pub lunch, guest singer. (Per 2018 comprehensive inspection)
Staff numbers are enough to keep things safe but no details on low staff leaving rates or hardly any agency workers
There was adequate staff deployed... Staff rotas we reviewed confirmed there were enough staff to meet people's needs safely. (Per 2018 comprehensive inspection)
Varied group activities like bingo, baking, outings and kids visits but no specialist programmes or dedicated activities lead to enrich the role
Activities include mini bus trip for tea and cake, shopping, biscuit baking, nails and hand massage, poetry reading... bingo... nursery children who visit the home regularly. (Per 2018 comprehensive inspection)
AI Generated
Last inspected: September 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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