Last updated: 10 February 2026
"Safe staffing, good training and positive culture shine through, but no registered manager and weak safeguarding hold it back."
Safeguarding processes were not always robust to help keep people safe, and lessons were not always learnt when things went wrong. Medicines were not always managed safely.
We observed positive interactions between the new manager, people and staff, and notable clear communication and support was present.
Safe staffing levels had been assessed and reviewed. Staff rotas evidenced the assessed staffing levels were planned for each shift. Staff told us staffing levels were sufficient.
Staff received training and supervision in line with the providers policy. Staff completed relevant training courses based on people's needs.
At the time of our inspection there was not a registered manager in post. However, a new manager had been in post for 3 months and had submitted an application to register with the CQC.
During our 3 inspection visits we found activities were limited across all 3 communities and regular activities were not advertised nor on display.
No permanent manager in post yet, even though a new one started 3 months ago and applied to register.
At the time of our inspection there was not a registered manager in post. However, a new manager had been in post for 3 months and had submitted an application to register with the CQC.
Problems spotting and acting on abuse risks like unexplained bruising, plus delays fixing medication errors.
incidents where potential abuse had occurred, for example, unexplained bruising, were not always reviewed, recognised, and reported correctly... a delay of approximately 7 days occurred between the administration error and appropriate action being taken.
No regular activities or social programme, so the job is mostly routine personal care with one activities person before a new team was hired late in the inspection.
During our 3 inspection visits we found activities were limited across all 3 communities and regular activities were not advertised nor on display... a new activities team had been appointed at the service during the inspection time frame.
AI Generated
Last inspected: August 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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