Working at Ashlyn Care Home
Vicarage Wood, Harlow, CM20 3HD
Operated by Ashlyn Healthcare Limited
60 bedsResidential homes
Workplace Score
5.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.3/10
Key Finding
"Strong safety, good training and a positive culture, but no registered manager and weekend staffing shortages affect activities."
Safety & Risk
8/10
✓
There were systems in place to safeguard people from abuse. Risk was well managed at the service. Medicines were administered safely. Staff supported people to minimise the risk of infection.
Staff Culture
6/10
✓
People and their representatives were positive about the support provided by staff and the culture of the service. A relative told us, 'We choose this place because it's definitely homely not like a hotel. The staff are so friendly and staff are responsive to our concerns if we have any.'
Staffing Levels
5/10
!
The provider ensured there were sufficient numbers of suitable staff. People and relatives said there were enough staff to keep people safe. However, they told us sometimes, particularly at weekends, there were not enough staff to provide stimulating activities.
Training & Dev
6/10
✓
The provider had measures in place to ensure staff had the necessary skills to meet people's needs. In addition to induction and training, staff were encouraged to learn through reflection, such as in joint supervision sessions.
Management
2/10
✕
At the time of our inspection the service did not have a registered manager. The former registered manager had moved recently to one of the providers other services. There was a new manager who had already applied to CQC to become the registered manager.
Programmes
5/10
!
A member of staff said, 'I've just started armchair exercises, so it is like a get-together and exercise. We also have a personal trainer guy who does exercising once a week which people love.'
Points to consider
No permanent manager in place yet, just a new one who has applied to register.
At the time of our inspection the service did not have a registered manager. There was a new manager who had already applied to CQC to become the registered manager.
Staffing is adequate for safety but sometimes short at weekends, making activities harder.
People and relatives said there were enough staff to keep people safe. However, they told us sometimes, particularly at weekends, there were not enough staff to provide stimulating activities.
Activities are basic like armchair exercises, weekly trainer visits, games and music with no dedicated coordinator.
I had a chat with the manager and they were responsive to my concern about activities. Now [Person] has games and music which is the most important thing to them.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews